Baber Lock n Key

Return and Refund Policy
Order Cancellation Policy
Delivery Policy

In this Privacy Policy, ‘we’, ‘our, or ‘us’ means Baber Lock & Key NZ Ltd (NZBN: 9429041874035). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal Information

The types of personal information we may collect about you include:

  • your name;
  • images of you;
  • your contact details, including email address, mailing address, street address and/or telephone number;
  • your age and/or date of birth;
  • your credit card details;
  • your demographic information, such as postcode;
  • your preferences and/or opinions;
  • information you provide to us through customer surveys;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

 

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our website and application;
  • to operate, protect, improve and optimise our website and application, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
  • to consider your employment application.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

 

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • sponsors or promoters of any competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
  • third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws. Where we disclose your personal information to third parties, we will request that the third party handle your personal information in accordance with this Privacy Policy.

 

Use of personal information for direct marketing

We and/or our carefully selected business partners may send you direct marketing communications and information about our service. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided such as an unsubscribe link.

 

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

 

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Your rights and controlling your personal information

 

Choice and consent

Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

 

Information from third parties

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

 

Restrict

You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

 

Access

You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

 

Correction

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

 

Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

 

Unsubscribe

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

 

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:
Baber Lock & Key NZ Ltd
NZBN 9429041874035

Email: sales@bablock.co.nz

Last update: August 2025

Return & Refund Policy – Baber Lock & Key NZ

 

Effective Date: 15 August 2025

  1. Purpose
    This policy sets out the conditions under which Baber Lock & Key NZ will accept product returns and issue refunds for goods purchased including orders placed through our Partner Portal (Daveweb).
  2. When Returns Are Accepted
    We accept returns if:
  • Goods are faulty, defective, or damaged in transit.
  • Goods supplied are incorrect.
  • Goods fail under manufacturer warranty.

All claims must be made in writing within 14 days after delivery of the goods. Claims made after this period will not be accepted.

  1. When Returns Are Not Accepted
    We do not accept returns for:
  • Special order or customised products.
  • Goods that have been used, installed, or modified after delivery (unless faulty).
  • Goods not purchased directly from Baber Lock & Key NZ.
  1. Return Process
  • Contact our NZ Customer Service to request a Return Authorisation (RA) number.
  • Provide the invoice, product details, and the reason for the return.
  • Returned goods must be accompanied by full particulars of the claim and a copy of the invoice.
  • Unless the return is due to our error or product fault, return freight costs are the customer’s responsibility.
  1. Risk and Ownership
    Risk in goods passes to you upon delivery. However, Baber Lock & Key NZ retains ownership of all goods until payment in full has been received. Until that time, you hold the goods as bailee for Baber Lock & Key NZ and must keep them insured for their full replacement value.
  2. Refunds and Credits
    Refunds or credits will only be processed after returned goods have been inspected and approved by Baber Lock & Key NZ. Refunds will be made via the original payment method or credited to your account.

Order Cancellation Policy – Baber Lock & Key NZ

 

Effective Date: 15 August 2025

  1. Cancellation Before Dispatch
    Orders may be cancelled without charge prior to dispatch, provided the cancellation request is made in writing.
  2. After Dispatch
    Once goods have been dispatched, orders cannot be cancelled. If you no longer require the goods, our Return & Refund Policy will apply.
  3. Special Orders and Custom Goods
    Orders for non-stock, customised, or special-order items cannot be cancelled once confirmed with our suppliers.
  4. Company Cancellations
    We reserve the right to cancel an order immediately if you:
  • Cease or threaten to cease trading.
  • Enter into arrangements or negotiations with creditors.
  • Are unable to pay your debts as they fall due.
  • Are placed into liquidation, receivership, or statutory management.
  • Have distress or execution levied on your assets.
  • Breach any other terms of trade.
  1. Deposits
    Deposits for special orders, bulk orders, or custom goods are non-refundable once the order has been confirmed.
  2. Ownership of Goods
    Until full payment is received, Baber Lock & Key NZ retains ownership of goods and may repossess them at any time if payment obligations are not met.

Delivery Policy – Baber Lock & Key NZ

 

Effective Date: 15 August 2025

  1. Delivery Area and Method
    We deliver nationwide in New Zealand via approved couriers and freight partners. Delivery to a carrier is deemed delivery to you.
  2. Dispatch Times
  • Stock items are normally dispatched within 1–2 business days of order confirmation.
  • Special orders and large project orders may have longer lead times, which will be advised at the time of order.
  1. Multiple Shipments
    Where an order contains products with different availability dates, we may ship goods in multiple consignments to ensure prompt delivery of available stock.
  2. Delivery Delays
    Delivery dates are given in good faith but are not guaranteed. Late delivery does not constitute a breach of contract, and you are not entitled to cancel an order because of delivery delays. We are not liable for delays caused by events outside our control, such as strikes, supplier delays, transport disruptions, or natural disasters.
  3. Risk in Goods
    Risk passes to you when goods are delivered to you or your carrier. You are responsible for insuring goods from this point until payment in full has been made.

6. Inspection and Claims
You must inspect all goods immediately upon delivery. Any shortages, damage, or defects must be reported in writing within 3 days of delivery. All claims must include details of the goods, the nature of the issue, and a copy of the invoice.

SYDNEY • MELBOURNE • BRISBANE • PERTH • ADELAIDE • AUCKLAND